Shipping policy

Shipping for Pre-Orders

Thank you for choosing to pre-order from ALJAE. This document outlines our shipping policy specifically for pre-ordered items.

1. Pre-Order Confirmation

When you place a pre-order with us, you will receive a confirmation email acknowledging receipt of your order. This email will contain details about the product(s) you have pre-ordered, including the expected release date and any relevant information regarding the pre-order process.

2. Estimated Shipping Date

The estimated shipping date provided at the time of pre-order is based on the information from our suppliers and manufacturers. While we make every effort to ensure accuracy, this date is subject to change due to factors beyond our control, such as production delays or unforeseen circumstances.

3. Shipping Notification

Once the pre-ordered item(s) are available and ready to ship, you will receive a shipping notification via email. This notification will include tracking information, allowing you to monitor the progress of your shipment.

4. Shipping Method

We use reliable shipping carriers to ensure safe and timely delivery of your pre-ordered items. The shipping method may vary depending on the destination address, package size, and shipping preferences.

5. Combined Shipping

If you have pre-ordered multiple items with different release dates, please note that we may combine these items into a single shipment whenever possible. This helps streamline the shipping process and minimise costs for both parties.

6. International Shipping

For international pre-orders, additional shipping fees and customs duties may apply. Please review our international shipping policy for more information on fees, delivery times, and customs regulations in your region.

7. Shipping Address Updates

It is your responsibility to ensure that the shipping address provided at the time of pre-order is accurate and up to date. If you need to update your shipping address after placing a pre-order, contact our customer support team as soon as possible to make arrangements.

8. Shipping Delays

While we strive to fulfil pre-orders promptly, unforeseen circumstances such as production delays or carrier issues may cause delays in shipping. We appreciate your patience and understanding in such situations and will keep you informed of any changes to the expected shipping date.

9. Cancellation and Refunds

Please review our pre-order cancellation and refund policy for information on cancelling a pre-order and requesting a refund. Cancellation requests may be subject to certain conditions and fees, so we encourage you to familiarise yourself with our policy before purchasing.

If you have any questions or concerns about our pre-order shipping policy, please don't hesitate to contact our customer support team for assistance.

Thank you for your support and patience as we work to deliver your pre-ordered items. We appreciate your business and look forward to serving you again in the future.

Sincerely,

ALJAE